Service Agreement

By placing an order with WRVisuals LLC, you, the property owner or real estate agent, agree to the following terms and conditions.

Scheduling Appointments

WRVisuals LLC makes appointments based on availability. We strive to accommodate all desired appointment dates and times but availability is based on a first come first serve basis.

Our photographer will arrive at the property on time and will expect the property to be ready for the service that was booked. If our photographer arrives at the property and does not have access to provide the service(s) (whether via lock-box or agent/owner) within 30 minutes, you will need to reschedule your appointment with WRVisuals LLC. If this situation arises, a cancellation fee of $75 will be charged.

If you need to reschedule an appointment for on-site services, you must notify WRVisuals LLC at least 24 hours prior to the scheduled on-site service time. Appointments rescheduled within the 24 hour appointment window will be subject to a $75 rescheduling fee.

Pricing

All quoted service prices by WRVisuals LLC are based on the property details (square footage & location). If the incorrect information is provided, a new price will be quoted and billed accordingly.

WRVisuals LLC reserves the right to update rates at any time without notice.

Payment

Clients can make payments during the booking process via credit card / debit card. If you wish to pay by cash or check please let us know prior to booking.

Cancellation Policy

Cancellations must be received no later than 24 hours prior to your scheduled appointment via phone or email. Cancelling within 24 hours of a booked appointment is subject to Cancellation Fee of $75.

Clients can NOT cancel once the on-site service is complete.

Turnaround Times

The final product page will be delivered to the client within 24 business hours.

Properties Outside of Our Coverage Area

Travel Fee: WRVisuals LLC has a wide coverage area which includes the cities of Virginia Beach, Chesapeake, Norfolk, Portsmouth, Hampton and parts of Newport News. A fuel service charge of $0.75 per mile (round trip) will be charged from our home office in Virginia Beach VA for appointments made outside of our network. Our Travel Fee helps our photographers cover travel time, wear-and-tear on vehicles, tolls and fuel.

Liability

Client will assume all responsibility for damage and loss resulting from the preparation, assembly, use and operation of WRVisuals LLC products and services. Client agrees to release WRVisuals LLC from all liability for any damage or loss resulting from Client use of the products and services. Client will indemnify WRVisuals LLC against all claims and expenses, including legal fees, on a full indemnity basis, arising from injury to person or property resulting from the preparation, assembly, use and operation of the products and services.

Photo Copyrights and Usage

All work produced for the Client may be used by that Client for general marketing associated with the current sale of the photographed property in accordance with local MLS rules. Marketing in larger publication or as a special feature in print requires that photos are marked with the following copyright notice near the photos printed: “Copyright ©WRVisuals LLC". Copyright in work (photos, videos, floor plans and other artistic and intellectual property) shall be owned entirely by WRVisuals LLC.

A license is granted only to the Client and not to any third party. The license is only valid from the time full-payment for services has been made. Client agrees that any usage of the photos by a third party, including but not limited to architects, builders, stagers, designers, sellers, or buyers is prohibited unless approved in writing by WRVisuals LLC.